Shopping Bag

Terms and Conditions

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the shawls, and other items (Products) listed on our website (our site) to you.

Please read these terms and conditions carefully and make sure that you understand them before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.

You should print a copy of these terms and conditions for future reference.

These terms and conditions may be changed by us at any time without further notice to you.


We operate the website We are H. Menzies Trading Limited, a company registered in England and Wales under company number 07547723 and with our registered office at Sylvanus, Broadclose Road, Down Hatherly, Gloucestershire, United Kingdom GL2 9PZ. Our VAT number is GB 132 3972 22.


You must register with the Site in order to purchase products from the HAYLEY MENZIES.

When you register, we ask you to provide certain information about yourself that is true, accurate, and up to date. Should any of your registration information change, please Edit Profile and make the required changes.

When you have completed the registration process you will be able to purchase products from the Site.


On registration you will be given a username and password. You must keep your password secure and must not disclose it to or share it with anyone.

You will be responsible for all activities and orders under your password. If you know or suspect that someone else has your password, you should go to Edit account information and change it yourself, or contact us at

If you forget your password please visit the Forgot Your Password page where you will be able to reset your password if you satisfy our security check.

We will take all reasonable care to keep the details of your order and payment secure and we do not store any credit card details, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from our website.


Product prices, offers and delivery charges are liable to change at any time, but changes will not affect orders respect of which we have already sent you a Order Confirmation.

Product prices include VAT. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the products in full before the change in VAT takes effect.

In the event of pricing errors, customers will be notified and can choose a refund or exchange. HAYLEY MENZIES reserves the right to cancel any orders and refund the amount paid for goods.


All major credit and debit cards are accepted: Visa, Mastercard, Visa Debit/Electron, Switch/Maestro and Solo. Payment will be debited from your account once the order has been processed and authorised by your card-issuer.

You will be notified by email if your card has not been accepted for any reason. We are not liable for any delay or non-delivery of your order in the case of non-authorisation.

The monies will be refunded as soon as reasonably possible should your order not be able to be met. We are currently unable to accept American Express cards online.


HAYLEY MENZIES owns all intellectual property (including without limitation the HAYLEY MENZIES name, trademarks (registered and unregistered), all copyright and designs, logos and images) in the goods produced by HAYLEY MENZIES and displayed on the Site and in its catalogues.

No third party, except as expressly permitted in writing by HAYLEY MENZIES shall have any rights to use any of HAYLEY MENZIES intellectual property.

All of these rights are protected by registration and/or applicabale laws. All of HAYLEY MENZIES rights against any third party who uses them without express consent are expressly reserved.


Promotion codes are not to be used in conjunction with any other offer or sale. The Site allows for the transaction to be made but we may contact you to pay the balance before sending your goods.