Hayley Menzies is a London-based contemporary luxury label specialising in silk, knitwear and lasting treasures made for life's refined rebels. In 2011, Hayley Menzies set up a stall in Portobello Market selling vintage fashion and handmade shawls and scarves. Her sharp edits amassed a fast and loyal following of stylish women who inspired Hayley to set up her own brand. Through intuition and passion Hayley conceptualised her brand, a contemporary womenswear brand made for life’s refined rebels.

ECOMMERCE & CUSTOMER CARE EXECUTIVE

Reports to: Head of Ecommerce & Digital

Location: Latimer Road, West London

Period: Full Time

Role:

Reporting to the Head of Ecommerce and Digital, you will own customer service for the brand and will lead on the day-to-day maintenance of the online store. You will be expected to use your experience and initiative to build and maintain customer relationships, resolve any customer related issue and help ensure the website delivers a premium experience.

Customer Care

  • First point of contact for all customer enquiries across phone, email and social channels
  • Ensure all customer enquiries are resolved as quickly as possible and to the company standard
  • Community management on Instagram, responding to customer comments and liking customer tagged images
  • Process all refunds and exchanges
  • Build relationships with customers to encourage repeat purchases
  • Work with the Head of Ecommerce to devise and implement CRM activities to encourage repeat purchases – making suggestions and sharing opportunities as they arise
  • Work with Head of Ecommerce to deliver optimal customer experience across the online store - making suggestions and sharing improvements
  • Lead on the organisation and management of customer events for both online and retail
  • Manage day to day all the tools used for customer service and fulfilment
  • Monitor use of customer service tools and share opportunities for optimisations
  • First point of contact for escalation from the retail store

Warehouse & Fulfilment

  • First point of contact for 3PL regarding any issues in the fulfilment of orders
  • Work with the 3PL and monitor the 3PL to ensure all order are dispatched on time
  • Work with the 3PL to resolve any delivery issues
  • Work with 3PL to ensure they have all they require to deliver orders on time such as alerting any technical issues, replenishment of packaging etc.
  • Oversee the set up and dispatch of PR gifts by PR intern

Ecommerce

  • Lead on the seasonal upload of products, from collating all necessary information to uploading onto the store
  • Lead on uploading of content to the online store such as blog content, homepage updates, new collection pages, seasonal artwork
  • Lead on visual merchandising the online store, ensuring it is done at least once every two weeks and refreshing in line with any promotions and PR activities
  • Monitor the website for any issues plus any opportunities for improvements
  • Assist the Head of Ecommerce with devising, planning and testing development roll-outs
  • Assist the Head of Ecommerce in the updating and extending of the SEO guidelines
  • Implement SEO guidelines, ensuring all content loaded onto the site is compliant
Reporting
  • Provide weekly and monthly updates on returns, return reasons and exchanges
  • Assist the Head of Ecommerce with ad hoc reporting of the online store and CRM

Who You Are:

  • At least two year's experience in customer service - online or bricks and mortar
  • Have a genuine passion for fashion, digital retail and customer service
  • Thrives working in a fast-paced environment
  • Confident telephone manner with excellent written and verbal communication skills
  • Organised with the ability to multi-task
  • Confident at making decisions, prioritising and working autonomously
  • Experience with ecommerce and online retail a plus
  • Experience with ZenDesk would be a plus
  • Experience with Shopify would be a plus
  • Proficient at Excel and Microsoft Office suite

Benefits:

  • Seasonal clothing allowance
  • Staff discount

 Send your CV and along with a cover letter with the subject 'Ecommerce & Customer Care Executive - "your name" to ben@hayleymenzies.com

MARKETING, PR & CONTENT INTERNSHIP

Reports to: Marketing & Communications Manager

Location: Latimer Road, West London

Salary: Expenses Only

Period: 2-3 months

Role:

Hayley Menzies is looking for an enthusiastic and motivated intern to support the Marketing & PR team, to gain work experience or as part of their studies. You will be helping with press send outs, press days, marketing research, social media and admin, and learning the inner workings of Marketing, PR & Content within a luxury fashion brand.

Responsibilities:

  • Help coordinate press requests on a daily basis
  • Support on sample management including send outs, returns and management of sample cupboard
  • Assist with VIP and Influencer gifting
  • Monitor and track VIP and influencer coverage
  • Monitor press coverage and assist in compiling press reports
  • Assist in creating social media content
  • Updating press and influencer database
  • Support the team on press days, press appointments and events
  • Creative marketing brainstorms and research tasks.

Who you are:

  • Strong interest in fashion and retail
  • Strong organisational skills and time management
  • Excellent attention to detail
  • Excellent communication skills
  • A good knowledge of social media platforms
  • Computer literate (MS Office and Photoshop skills)

What you'll learn:

This is an opportunity for our candidate to gain insight and experience working within the Marketing, PR and Content division of a fast-paced, contemporary fashion brand, including:

  • Influencer Gifting
  • Sample Management
  • Press Outreach
  • Press Days and Events
  • Shoot Production
  • Marketing Research
  • Campaign Planning
  • Social Media

Send your CV and along with a cover letter with the subject 'PR Intern - "your name" to liv@hayleymenzies.com

Print Design & Studio Intern

Reports to: Print Design & Artworks Manager

Location: Latimer Road, West London

Salary: Expenses Only

Period: 2-3 months

Role:

This is an exciting opportunity for students and graduates looking to gain experience in Fashion. Hayley Menzies is currently looking for a full-time intern to support our Print and Design team with the development of our next collection. This is a unique opportunity ideal for a creative student/graduate with a passion for printed textiles.

The candidate will be working directly with our Print Designer and be involved in the full design and development process of a contemporary luxury collection. The role will require the candidate to assist the team with research, boards, renders, and help prepare print files. The candidate will need great organisational skills to help maintain the studio tidy and to fulfil tasks on time.

Who you are:

  • A Print/Fashion/Illustration/Graphic Design student or graduate
  • Must have strong painting/drawing skills
  • Must have great computer skills and be proficient on Photoshop and Illustrator

Responsibilities:

  • Support our Print Designer with all current activity
  • Work on Illustrator and Photoshop to help launch new print artworks for strike
  • Assist with research and with renders for line-ups
  • Monitor trafficking of samples/swatches and keep timeline up to date
  • General studio organisation
  • Tidy and Maintain Print Design archive
  • Be available to work on and support our Design and Production Team on events and projects as needed

What you'll learn:

This is an opportunity for the candidate to gain insight and experience in working within our fast-paced print and design department:

  • The candidate will learn how to set up artworks for printing and will have the chance to communicate directly with our fabric and print suppliers
  • The candidate will be taught how to book shipments and keep track of swatches and samples
  • This role will allow the candidate to develop their print design skills. They will have guidance on how to use Adobe Photoshop and Illustrator to create artworks
  • Will have general guidance from our Print Designer on research and creating renders
  • The candidate will be working in our studio alongside a team of experienced professionals and will be exposed to a dynamic environment where they will learn how our collections are made
  • This role will give the candidate the opportunity to participate on events, such as campaign and look book photoshoots

Send your CV and along with a cover letter with the subject 'Print Intern - "your name" to laila@hayleymenzies.com

Full Time Sales Assistant

Reports to: Store Manager

Location: Chelsea, South West London

Salary: Competitive

Role:

This is an exciting opportunity to find an entrepreneurial Store Manager for our stunning boutique located in Duke of York Square, London. A unique opportunity to work with the brands owner. Hayley Menzies is currently recruiting for a Full Time Sales Assistant to support in the day to day running of the Hayley Menzies flagship store. This is a unique role, ideal for someone with experience in luxury retail who is looking to progress within an exciting and growing company.

Responsibilities:

  • To drive and maximize sales performances and exceed weekly, monthly and seasonal targets
  • Provide impeccable Customer Service to our clients and be a true Ambassador of Hayley Menzies.
  • Drive and exceed individual KPI goals, by ensuring the highest level of Customer Service and quality of sales.
  • Up-sell and cross-sell all products with confidence to sell a total look.
  • Support in the day-to-day operations of the store.
  • Maintain an active, accurate, neat and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests in order to continuously build productive long-term relationships.
  • Be knowledgeable on product, brand and collection.
  • Complete training session provided in store and Head Office when required.
  • Maintain a safe and healthy working environment for the team and ensuring a high level of housekeeping.
  • Helping and maintain stockroom, inventory and stock replenishments.
  • Assisting and following Visual Merchandising guidelines in line with Head Office requirements.
  • Gathering feedbacks and compiling Sales reports when required.

Who you are:

  • Minimum 2 years of Luxury Retail Experience, department store exposure & client book would be a plus
  • Visual merchandising experience
  • Exceptional organizational skills, follow through and attention to detail
  • Strong problem-solving attitude
  • Able to assess priorities, meet deadlines and work under pressure
  • Collaborative spirit, proactive and hands on attitude
  • Excellent written and verbal communication skills
  • Fluent English, additional Language would be a plus

Send your CV and along with a cover letter with the subject 'Store Manager - "your name" to giulia@hayleymenzies.com