SHIPPING

SHIPPING COSTS AND DELIVERY TIMESCALES

All full price European orders are inclusive of VAT and duties (DDP).

COUNTRY SHIPPING  COST
UK  Standard: Royal Mail registered delivery £3.95
UK Next Day: DPD (orders to be placed before 15:00, Monday to Friday) £9.95
Ireland Standard, Pro Carrier: 4-10 working days £9.95
Ireland DHL Express: 2-3 working days £45.00
EU Standard, Pro Carrier : 4-10 working days £9.95
EU DHL Express: 2-3 working days £45.00
US Standard, Pro Carrier: 4-10 working days £14.95 
US DHL Express: 2-3 working days  £45.00 
R.O.W Standard £19.95
RUSSIA Standard, Deutsche Post (only shipping to a personal address): 10-14 days 
£19.95
RUSSIA DHL Express (only shipping to a business address): 2-3 working days 
£45.00
Channel Islands Standard £19.95

IMPORT DUTY

All full price UK and European orders are sent DDP (Delivery Duty Paid). Hayley Menzies London will be covering all duty costs.

All orders outside of the EU are liable for VAT and duties at the destination customs. 

If you have any questions, please contact our Customer Care team: care@hayleymenzies.com

BREXIT

If you are an EU customer, you can continue placing your orders on www.hayleymenzies.com as usual. All of our EU order are inclusive of duties and VAT.

For further enquiries, please contact: care@hayleymenzies.com

RETURNS

You have 14 days to return full priced and sale products beginning from the day you receive your order. All products should be returned new, unused and with all the garment tags & labels still attached.

Returns that are damaged or soiled may not be accepted and may be sent back to the customer at the customer’s expense. Unidentified returns may be returned to the sender.

HOW TO RETURN A PRODUCT

UK

Complete the Returns Form included in your order and include it with your returned product.

Products should be returned within 14 days of you receiving them, they should be carefully packed and returned in their original packaging to ensure a full refund or exchange.

All products must be returned via recorded delivery - returns sent in any other way may not be credited.

You will be notified by email once your return has been received and processed - this may take up to 14 days.

OUTSIDE UK

Please follow these steps to return your items:

  1. Contact care@hayleymenzies.com or call +44 (0) 208 969 5300 within 14 days of receiving your order and request a RMA Number (Returns Merchandise Authorisation Number).
  2. Complete the Returns Form included in your order and include it with your returned product.

Products should be returned within 14 days of receiving your RMA number, they should be carefully packed and returned in their original packaging to ensure a full refund or exchange.

All products must be returned via recorded delivery - returns sent in any other way may not be credited.

You will be notified by email once your return has been received and processed - this may take up to 30 days.

RETURN ADDRESS:

All returns are to be shipped to:

Hayley Menzies
c/o Airbox Fulfilment | Unit 5 Communication Park, Green Lane, Steyning Way, Hounslow, TW4 6DL

EXCHANGES

If you wish to exchange the product purchased simply specify the new product you require at the time of requesting your RMA number.

The product will then be dispatched to you on receipt of your return and, if necessary, the balance payment, has been received or refunded.

If we don't have the required product in stock you can request to be added to our waiting list and notified once the product is back in stock.

LATE RETURNS

Products should be received by HAYLEY MENZIES within 14 days of the date of your RMA request.

Returns outside these time frames may be accepted at the discretion of HAYLEY MENZIES and may only be refunded as a credit note.

Please note that RMA numbers requested after 14 days will be granted at our discretion.

1. You do not have the right to cancel the contract if the order is for goods which are specially designed for you, or which have been amended, modified or customised in accordance with your instructions.

2. For all other returns, please read returns policy on the ‘Returns’ section. This does not affect your statutory rights as a consumer. All refunds will be made in the same currency as the related purchase. HAYLEY MENZIES will not be liable for any loss this may cause due to fluctuations in exchange rates or any other related reason causing the value of the refund to be less than the sum originally paid.

FAULTY PRODUCTS

Products are classified as faulty if they are received damaged or where a manufacturing fault occurs within three months of purchase.

Please note that products that are damaged as a result of wear and tear are not considered to be faulty.

If you would like to exchange a faulty product please be aware that we can only replace it for the same product in the same size, subject to availability.

Where possible and in the first instance, we offer to repair faulty products.

REFUNDS

Refunds will be made to the same method of payment that was used to purchase. Refunds outside the UK will be refunded excluding taxes and duties incurred.