This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the shawls, and other items (Products) listed on our website (our site) to you.

Please read these terms and conditions carefully and make sure that you understand them before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.

These terms and conditions may be changed by us at any time without further notice to you.


We operate the website We are Hayley Menzies Trading Limited, a company registered in England and Wales under company number 07547723 and with our registered office at Sylvanus, Broadclose Road, Down Hatherly, Gloucestershire, United Kingdom GL2 9PZ. Our VAT number is GB 132 3972 22.


You can register with the Site in order to purchase products from or checkout as a guest.  When you register, we ask you to provide certain information about yourself that is true, accurate, and up to date. Should any of your registration information change, please Edit Profile and make the required changes. 


On registration you will be given a username and password. You must keep your password secure and must not disclose it to or share it with anyone.

You will be responsible for all activities and orders under your password. If you know or suspect that someone else has your password, you should go to Edit account information and change it yourself, or contact us at

If you forget your password please visit the Forgot Your Password page where you will be able to reset your password if you satisfy our security check.

We will take all reasonable care to keep the details of your order and payment secure and we do not store any credit card details, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from our website.


Product prices, offers and delivery charges are liable to change at any time, but changes will not affect orders respect of which we have already sent you a Order Confirmation.

Product prices include VAT. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the products in full before the change in VAT takes effect.

In the event of pricing errors, customers will be notified and can choose a refund or exchange. HAYLEY MENZIES reserves the right to cancel any orders and refund the amount paid for goods.


All major credit and debit cards are accepted: Visa, Mastercard, Visa Debit/Electron, Switch/Maestro and Solo. Payment will be debited from your account once the order has been processed and authorised by your card-issuer.

You will be notified by email if your card has not been accepted for any reason. We are not liable for any delay or non-delivery of your order in the case of non-authorisation.

The monies will be refunded as soon as reasonably possible should your order not be able to be met. We are currently unable to accept American Express cards online.


In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

Pay in 3
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.  


HAYLEY MENZIES owns all intellectual property (including without limitation the HAYLEY MENZIES name, trademarks (registered and unregistered), all copyright and designs, logos and images) in the goods produced by HAYLEY MENZIES and displayed on the Site and in its catalogues.

No third party, except as expressly permitted in writing by HAYLEY MENZIES shall have any rights to use any of HAYLEY MENZIES intellectual property.

All of these rights are protected by registration and/or applicable laws. All of HAYLEY MENZIES rights against any third party who uses them without express consent are expressly reserved. 


  1. Under the Consumer Protection (Distance Selling) Regulations 2000 (DSR’s), you have the right to cancel the contract at any time up to the end of seven working days after you receive the goods. A working day is any day other than weekends and bank or other public holidays in the United Kingdom.
  2. Exercise your right of cancellation, you must give written notice to HAYLEY MENZIES by hand or post, fax or email, at the address, fax number or email address supplied in our Contact Us category on the site, giving details of the goods ordered and (where appropriate) their delivery.
  3. If you exercise your right of cancellation after the goods have been delivered to you, you must return the goods to HAYLEY MENZIES at your own cost, in unused and otherwise re-saleable condition. The goods must be returned to the address shown below. You must take reasonable care to ensure the goods are not damaged whilst in your possession or in transit.
  4. Once you have notified HAYLEY MENZIES that you are cancelling the contract, the HAYLEY MENZIES will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods.
  5. If you do not return the goods as required, HAYLEY MENZIES may charge you for the direct costs of recovering the goods.
  6. You do not have the right to cancel the contract if the order is for goods which are specially designed for you, or which have been amended, modified or customised in accordance with your instructions.
  7. For all other returns, please read returns policy on the ‘Returns’ section. This does not affect your statutory rights as a consumer. All refunds will be made in the same currency as the related purchase. HAYLEY MENZIES will not be liable for any loss this may cause due to fluctuations in exchange rates or any other related reason causing the value of the refund to be less than the sum originally paid. 


Products are classified as faulty if they are received damaged or where a manufacturing fault occurs within three months of purchase.

Please note that products that are damaged as a result of wear and tear are not considered to be faulty.

If you would like to exchange a faulty product please be aware that we can only replace it for the same product in the same size, subject to availability.
Where possible and in the first instance, we offer to repair faulty products.


Promotion codes are not to be used in conjunction with any other offer or sale. The Site allows for the transaction to be made but we may contact you to pay the balance before sending your goods. 


In line with the UK Governments guidelines about COVID-19 for the health and safety of our community we have temporarily closed our store.

Our online store, will remain open 24/7 during the current Coronavirus Pandemic.Due to the situation, delivery times might be affected, and you may experience a slight delay receiving your order, returns/refund processes along with possible general inquiries.

Our team is here to support you and we are doing our best to respond to your queries as soon as possible. Please bear with us in the meantime. For any general FAQs you can contact our Customer Care team who will be able to assist:
T: +44 (0) 208 969 5300


If you are an EU customer, you can continue placing your orders on as usual. All of our EU order are inclusive of duties and VAT.

For further enquiries, please contact:

 Post Brexit we are shipping our IRL / EU orders as normal, VAT and Duties included in the RRP (Recommended Retail Price).

We have recently changed our shipping partners as of 8th of February 2021 to ensure that our customers in the EU receive their orders. We have been experiencing severe delays with some of our UPS shipments due to unforeseen backlogs at UPS depots and Customs clearance events. If you have tracked your order have noticed the status has not changed within 10 working days, please do get in touch with our carriers UPS on ( |  or Care Team at  so we can look into this further.


 Here’s some helpful information. Please check back regularly for updates.

  • Will there be possible delays with my orders or returns?

Your orders and returns may face potential delays. Please follow your tracking details in your dispatch notification to check the status of your delivery. As we do not offer a free returns service please use a trackable service so you can monitor returns back to our Distribution Centre

  • Do I need to pay any additional taxes and duties?

The final purchase price will be shown at checkout as usual. Prices include VAT and Duties.

  • Shipping options at checkout?

 Our delivery option available on  to the UK, IRL, EU and ROW destinations may vary at this time. You can view the current options available when proceeding to purchase.

  • Next Day Delivery

Next day Delivery available for UK (Domestic) from Monday – Friday – cut off time 3pm*

Shipping method (upgrade / downgrade)

Please note once your order has been placed we are unable to amend your shipping method.

  • Are exchanges still free within the EU?

For now, there are no additional costs when exchange your purchase for a different size.

However, if your new selection is more or less we will help you arrange outstanding balance or refund the difference.

  • Will my refund still include taxes and/or duties?

At the moment, your refund will continue to include taxes and/or duties.

  •  How do I reset my password?

 If you have forgotten your password, request a link to reset it or follow the ‘Forgotten password’ instructions on the ‘Log In’ page.

  •  Can I amend or cancel an item from my order?

Depending on the status of your order, it may be possible to cancel an item or change it to a different size. If you need to make any amendments to your purchase, please call our Care Team as soon as possible and we’ll see what we can do.

Please note, we’re unable to combine or add an item to an existing order.

If you need to make any amendments to your purchase, please call our Customer Care team as soon as possible and we’ll see what we can do.

  • How do I get a Gift Card?

We offer our customers a chance to purchase gift cards, you can visit This can also be redeemed on our website.

  •  Can I amend or cancel an item from my order?

Depending on the status of your order, it may be possible to cancel an item or change it to a different size. Please note, we’re unable to combine or add an item to an existing order.

If you need to make any amendments to your purchase, please call our Customer Care team as soon as possible and we’ll see what we can do.

  •  Can I exchange my order?

We are happy to offer an exchange for your purchase for a different size or style. Subject to availability of required style/size.

However, if your new selection is more or less we will help you arrange outstanding balance or refund the difference.

  •  Can you source out of season pieces?

Please get in touch with on out of season styles.

  • Collaboration requests?

For all Wholesale enquiries please contact:

For all PR & Marketing collaboration please contact:

  •  Is your Store open?

Following the Government directives are Store is temporarily closed. We are not offering any click and collect services.

You can shop via our Online Store and we will deliver to you. 


Enjoy a Hayley Menzies piece for less in our biannual sample sale and warehouse spring clean with up to 70% off. All sample sales are final - no refunds or exchanges. Items are either original samples, prototypes, press samples or end of line stock. The items may have slight defects or signs of wear.