Terms and Conditions

This page - together with the documents referenced - contains the terms and conditions on which we supply any of the products listed on our website www.hayleymenzies.com to you.

Please read these terms and conditions carefully, ensuring that you understand them before ordering any products from our site. By ordering any of our products, you agree to be bound by these terms and conditions.

These terms and conditions may be changed by us at any time without further notice to you.

INFORMATION ABOUT US

We operate the website www.hayleymenzies.com. We are Hayley Menzies Trading Limited, a company registered in England and Wales under company number 07547723 and with our registered office at Sylvanus, Broadclose Road, Down Hatherly, Gloucestershire, United Kingdom GL2 9PZ. Our VAT number is GB 132 3972 22.

PLACING AN ORDER

You can register with the Site in order to purchase products from Hayleymenzies.com or checkout as a guest.  When you register, we ask you to provide certain information about yourself that is true, accurate, and up to date. Should any of your registration information change, please Edit Profile and make the required changes. If you are unsure on how to do this please contact the care team at care@hayleymenzies.com

PASSWORDS AND SECURITY

On registration you will be given a username and password. You must keep your password secure and must not disclose it to or share it with anyone.

You will be responsible for all activities and orders under your password. If you know or suspect that someone else has your password, you should go to Edit account information and change it yourself, or contact us at care@hayleymenzies.com

If you forget your password please visit the Forgot Your Password page where you will be able to reset your password.

We will take all reasonable care to keep the details of your order and payment secure and we do not store any credit card details, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from our website.

PRICES AND PAYMENTS

Product prices, offers and delivery charges are liable to change at any time, all offers at the point of purchase are final. There will be no price reductions to orders after they have been made. If you would like your item at sale price you can return your item and purchase a new one.

Product prices include VAT. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the products in full before the change in VAT takes effect.

In the event of pricing errors, customers will be notified and can choose a refund or exchange. Hayley Menzies reserves the right to cancel any orders and refund the amount paid for goods.

PAYMENT ACCEPTED

All major credit and debit cards are accepted: Visa, Mastercard, Visa Debit/Electron, Switch/Maestro and Solo. Payment will be debited from your account once the order has been processed and authorised by your card-issuer.

You will be notified by email if your card has not been accepted for any reason. We are not liable for any delay or non-delivery of your order in the case of non-authorisation.

The monies will be refunded as soon as reasonably possible should your order not be able to be met. We are currently unable to accept American Express cards online.

Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

Pay in 3
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.  

INTELLECTUAL PROPERTY RIGHTS

HAYLEY MENZIES owns all intellectual property (including without limitation the HAYLEY MENZIES name, trademarks (registered and unregistered), all copyright and designs, logos and images) in the goods produced by HAYLEY MENZIES and displayed on the Site and in its catalogues.

No third party, except as expressly permitted in writing by HAYLEY MENZIES shall have any rights to use any of HAYLEY MENZIES intellectual property.

All of these rights are protected by registration and/or applicable laws. All of HAYLEY MENZIES rights against any third party who uses them without express consent are expressly reserved. 

YOUR RIGHT OF CANCELLATION

  1. Under the Consumer Protection (Distance Selling) Regulations 2000 (DSR’s), you have the right to cancel the contract at any time up to the end of seven working days after you receive the goods. A working day is any day other than weekends and bank or other public holidays in the United Kingdom.
  2. Exercise your right of cancellation, you must give written notice to HAYLEY MENZIES by hand or post, fax or email, at the address, fax number or email address supplied in our Contact Us category on the site, giving details of the goods ordered and (where appropriate) their delivery.
  3. If you exercise your right of cancellation after the goods have been delivered to you, you must return the goods to HAYLEY MENZIES at your own cost, in unused and otherwise re-saleable condition. The goods must be returned to the address shown below. You must take reasonable care to ensure the goods are not damaged whilst in your possession or in transit.
  4. Once you have notified HAYLEY MENZIES that you are cancelling the contract, the HAYLEY MENZIES will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods.
  5. If you do not return the goods as required, HAYLEY MENZIES may charge you for the direct costs of recovering the goods.
  6. You do not have the right to cancel the contract if the order is for goods which are specially designed for you, or which have been amended, modified or customised in accordance with your instructions.
  7. For all other returns, please read returns policy on the ‘Returns’ section. This does not affect your statutory rights as a consumer. All refunds will be made in the same currency as the related purchase. HAYLEY MENZIES will not be liable for any loss this may cause due to fluctuations in exchange rates or any other related reason causing the value of the refund to be less than the sum originally paid. 

FAULTY PRODUCTS

Products are classified as faulty if they are received damaged or where a manufacturing fault occurs within three months of purchase. Products can be deemed faulty at the discretion of our team.

Please note that products that are damaged as a result of wear and tear are not considered to be faulty.

If you would like to exchange a faulty product please be aware that we can only replace it for the same product in the same size, subject to availability.
Where possible and in the first instance, we offer to repair faulty products.

PROMOTIONAL CODES

Promotion codes are not to be used in conjunction with any other offer or sale. If the site allows for the transaction to be made we may contact you to pay the balance before sending your goods. 

BREXIT  

If you are an EU customer, you can continue placing your orders on hayleymenzies.com as usual. All of our EU order are inclusive of duties and VAT.

For further enquiries, please contact: care@hayleymenzies.com

 Post Brexit we are shipping our IRL / EU orders as normal, VAT and Duties included in the RRP (Recommended Retail Price).

We have recently changed our shipping partners as of 8th of February 2021 to ensure that our customers in the EU receive their orders. We have been experiencing severe delays with some of our UPS shipments due to unforeseen backlogs at UPS depots and Customs clearance events. If you have tracked your order have noticed the status has not changed within 10 working days, please do get in touch with our carriers UPS on (customerservice@ups.com | pkginfo@ups.com  or Care Team at care@hayleymenzies.com  so we can look into this further.

FAQ’s

 If you have a question that is not answered below please contact the team at care@hayleymenzies.com

  • Will there be possible delays with my orders or returns?

Your orders and returns may face potential delays. Please follow your tracking details in your dispatch notification to check the status of your delivery. As we do not offer a free returns service please use a trackable service so you can monitor returns back to our distribution centre.

  • Do I need to pay any additional taxes and duties?

All orders are sent DDP (Delivered Duty Paid) and as such Hayley Menzies covers any and all duty costs incurred.

  • Shipping options at checkout?

 We have various delivery options to suit your every need, all options will be visible at checkout or please reach out to our team if you have any specific requirements. We ship to the UK, IRL, EU and ROW. All of our shipping information can be found here. You can view the current options available when proceeding to purchase.

  • Next Day Delivery

Next day Delivery available for UK (Domestic) from Monday – Friday. Please note that any orders placed after the cut off time of 1pm will 

Shipping method (upgrade/downgrade)

Please note once your order has been placed we are unable to amend your shipping method.

  • Will my refund still include taxes and/or duties?

At the moment, your refund will continue to include taxes and/or duties.

  •  How do I reset my password?

 If you have forgotten your password, request a link to reset it or follow the ‘Forgotten password’ instructions on the ‘Log In’ page. 

 

  • How do I get a Gift Card?

We offer our customers a chance to purchase gift cards, you can see more information here. This can be redeemed instore and on our website.

  •  Can I amend or cancel an item from my order?

Depending on the status of your order, it may be possible to cancel an item or change it to a different size. Please note, we’re unable to combine or add an item to an existing order.

If you need to make any amendments to your purchase, please call our Customer Care team as soon as possible and we’ll see what we can do.

  •  Can I exchange my order?

We are happy to offer an exchange for your purchase for a different size or style. Subject to availability of required style/size.

However, if your new selection is more or less we will help you arrange outstanding balance or refund the difference.

  • Are exchanges still free within the EU?

For now, there are no additional costs when exchange your purchase for a different size.

However, if your new selection is more or less we will help you arrange outstanding balance or refund the difference.

  •  Can you source out of season pieces?

Please get in touch with care@hayleymenzies.com on out of season styles.

  • Collaboration requests?

For all Wholesale enquiries please contact: nelly@hayleymenzies.com

For all PR & Marketing collaboration please contact: emily.a@hayleymenzies.com

  •  Do you have a store?

Our flagship store can be found at 40 Duke of York Square, London, SW3 4LY. For more information on opening hours and availability please see here.